Guarantees/Problems
We are not proofers, we are not designers, however - it is our greatest joy to partner with you and call your attention to possible problems. Ultimately, we want you to be thrilled with your book.
That said, Vision Art cannot be held responsible if you submitted something that you did not want printed.
Guarantee
Our books are printed with archival paper and archival inks slated to last 100 years or more. Vision Art provides all of our Art books with a lifetime guarantee of quality. Therefore, if there is ever an issue with the actual manufacturing of the book, the quality of the ink or paper, please contact us right away for product replacement. Book can be replaced as long as you have the original files.
If we made a mistake:
We fix it and turn it around as quickly as possible.
If you made a mistake:
What we can do: We can replace a cover with price starting at $50 and up. You would need to return the book to us with appropriate padding and protection and upload the replacement cover file.
What we can not do: We cannot replace one spread. The book will need to be reprinted. Send us the replacement file and we will remake. If you find that you would like to make more adjustments to your book - since it's getting reprinted anyway - there will be a $30 File Handling charge for any changes that are preference only. It may be more convenient to simply re-order your book.
As always, call us and we can give you some suggestions.